How to unlock my ip from your customer area?
To unlock your ip you can proceed in a completely autonomous manner by browsing:
https://www.4host.ch/clienti/clientarea.php > in services > my services, which is also directly accessible from here: https://www.4host.ch/clienti/clientarea.php?action=products and clicking on the center to delist the blocked ip on your service, also accessible directly from here: https://www.4host.ch/clienti/index.php?m=unbanCenter > from here follow the on video instruction and click on the lock to unlock your ip if is blocked
Attention: Dedicated Hosting and Reseller have the privilege to write the ip to be unlocked, for other hosting, only the ip that has access to the customer area is able to unlock the ip address from only that position.
How I find my IP address?
- You can visit https://www.mio-ip.ch/en to find out your ip address.
What are the symptoms that occur when an IP is blocked by our servers?
- Your hosting control panel will be unreachable
- Your webmail will be unreachable
- The email program will not download emails
- Your site will be inaccessible to you (with page not found)
What must be done to solve this problem?
To unlock your ip you can proceed in a completely autonomous manner by browsing:
https://www.4host.ch/clienti/clientarea.php > in services> my services, which is also directly accessible from here: https://www.4host.ch/clienti/clientarea.php?action=products and clicking on the center to delist the blocked ip on your service, also accessible directly from here: https://www.4host.ch/clienti/index.php?m=unbanCenter
What do I do if I continue to be unable to reach the cPanel, website and webmail from my workstation despite my IP not being blocked?
It may happen that for said events (false positives) our servers block suspicious communications, in this case it is necessary to immediately report the problem to supporto@4host.ch as well as vendite@4host.ch and indicate your public ip available at this link: https://www.mio-ip.ch
We will make sure to unblock your ip as soon as possible.
The 4host.ch servers enter into communication with blacklisted IPs?
Currently, the 4host.ch servers block only the actions that are not allowed on our servers, whereas if people surf with blacklisted IPs (that is, IPs in the RBL lists) > http://www.dnsbl.info so to speak) can still navigate with these ip. Only repeated unsuccessful login attempts and actions not allowed on sites, emails and various other hacking attempts are blocked
If my IP is blocked by your servers, my site published on the 4host.ch servers will still be accessible to others?
Of course, the site and the emails will be reachable from the rest of the world. And you can try it and find it with the question below ...
How can I verify that my website is still visible for the rest of the world?
We have created our website for this kind of verification:
https://www.sito-online.ch >> from here enter your domain name es: mydomain.ch
Other website you can verify:
https://geopeeker.com/ >> from here enter your domain name es: mydomain.ch
https://tools.keycdn.com/ping >> from here enter your domain name es: mydomain.ch
It is also possible in addition to your own domain registered with us, to enter the name of the server assigned by us eg: server2.4host.ch or server4.4host.ch so that you can check the reachability status from the whole world.
N.B: If you experiment some packet losses, this is normal because we limit the number of possible pings on our servers, but this does not preclude the functionality of our servers it is only a precaution adopted by us and exclusive of the ping tool (to avoid DOS or DDOS attacks using ping as a tool).
If the stations are all working it will be possible to find out if the website is reachable from the whole world.
We are happy to be at your disposal should you need more information on this topic.
