User personal data
We collect the Personal Data that you provide while using our Services or registering for them, or when you purchase and / or register a domain name and / or contact us directly via any communication channel (e.g. ticket support, chats or calls; we also store the information you provide when you contact us, such as requests for assistance, notes or information relating to your questions and how we have answered you). Data collection is necessary to enable the provision of our Services. We also use cookies and similar technologies on our sites and mobile applications to collect information about the interactions and use of our services. Below, we list the types of Personal Data we collect:
Contact details
- last name
- first name
- company name, association, foundation
- login e-mail address
- recovery email address
- mobile phone number
- mailing address
User Name
- Passwords and security data used for authentication and access
Data for interactions
- Device data
- Device configuration
- IP address
- Regional and language settings
Data for the newsletter
- optional insertion of name or company and email, necessary for subscription to the newsletter
- possibility to subscribe / unsubscribe at any time
- IP address of the newsletter subscriber (from September 1st 2023 according to nLPD)
Cookie usage policy
Cookies, which are simple text files, contain essential information for you to use our website, the part of the orders, the part of your online management, which are essentially necessary or cookie files are stored:
- for language memorization
- for the use of our customer area (hosting administrative area, domains and other services)
- for secure user sessions in the customer area
- for the user’s secure sessions on all other services that can be registered on 4host.ch
- to register for our newsletter (optional and is used only if the user is registered on his own initiative)
Our cookies are used solely for essential functions for which the site and the billing management system of our customers (4host customer area), where only the sessions are recorded during the user’s visit (even anonymous) and which are then used in the case of purchase and use of one or more services to maintain the secrecy necessary for the user to browse the 4host.ch website for the entire duration of the visit. Under no circumstances are any of our cookies used for webmarketing campaigns or statistical tracking of the visitor, only essential cookies are used for navigability, purchase and provision of services on 4host.ch.
Role of the customer and 4host for data security
The customer is solely responsible for security, for the data he publishes online and for the use of the applications he uses with 4host.
For our part, we are committed to ensuring the safety of our infrastructures, in particular through a safety policy that meets the needs of various regulations.
Other implications are described in our general conditions:
Is 4host compliant to the GDPR and nLPD using 4host website and services?
The data we process is strictly confidential and will not be disclosed to third parties.
As per the new nLPD regulations of 1 September 2023, 4host keeps a register and log of the accesses of registered users (anonymous and fraudulent users are not treated by 4host) and who are still active. Customers who are no longer active or customers for whom the account has been closed, the person can always write to us at and request cancellation if we still need to keep/keep their data (purely to maintain our customer history for the 4host’s internal accounting which is not only paper-based but also digital) and in any case ensuring that this data cannot be “stolen” or in any way “violated”, given the high security of our IT infrastructures.
Only information on domain names, customer emails for accessing third-party applications can be shared:
- 4host builder
- Realtimeregister
That is, the domain name, the name of the hosting package, the name of the hosting user and the various hash keys for identification and access to these applications are shared solely for functional purposes.
The user through the customer area can choose to use the Single Sign On to access the cPanel shortcuts, but can also freely keep them disabled.
We share the user’s personal data for the registration of domain names with Realtimeregister even in the case of whois privacy (or whois protection).
For some domain names, registration with the real holder is required. Please contact us for more information as we deal with more than 400 domain names and the conditions for a single extension can change suddenly and we are not allowed to know or write data policy rules in real time, but we can gladly guide you before ‘purchase.
Other conditions are governed by our general conditions of service and subscription: