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Support Subscriptions

Simple assistance

Simple assistance at a glance
  • Master Changes (phone,email)
  • Changes cPanel (phone,email)
  • IP unlock (phone,email)
  • No intervention on the site
  • No specialist analysis/capitulation
  • 1 hour intervention/year

Advanced Assistance

Advanced assistance at a glance
  • As a simple subscription, but also:
  • Remote assistance
  • dns/simple redirects
  • No intervention on the site
  • short analysis/specialist specifications
  • 2 hours intervention/year

Complete Assistance

Complete assistance at a glance
  • As advanced support, but also:
  • Remote assistance
  • dns/advanced redirects
  • Small interventions on the site
  • comprehensive analysis with specialist specifications
  • 3 hours intervention/year

Support can be requested at any time and is already an option when ordering any dns hosting and advanced management service

Even if you didn’t buy right away with a hosting plan, you can still purchase a support package with this link:

Buy a hosting support plan you already have by clicking here

Simple support allows the customer to request small changes to their customer area (e.g. Edit master data, change nameserver, support of hosting space in general). Simple support does not support website changes.

It does not perform analysis or draft specialized specifications, does not perform interventions on advanced dns configurations.

Maximum work time: 1 total hours over 1 year (2 30 min surgeries)

site-img21The advanced assistance, in addition to the small changes on its customer area and on cpanel, also makes interventions remotely on the PC, smartphone/mobile, tablet, customer laptop. Performs small analyses on customer device issues and solves them. It also performs medium complexity configurations and performs operations on advanced dns (necessary analysis and case study).

It also draws up brief specialist specifications on the analysis carried out. Again, it does not perform work on the customer’s site.

Maximum work time: 2 total hours over 1 year (about 4 30 min surgeries)

site-img19

Full assistance, in addition to remote interventions on the PC, smartphone/mobile, tablet, customer laptop. Performs medium/complex analyses of customer device issues and solves them. It also performs medium/advanced complexity configurations and performs advanced dns operations (required analysis and case study).

It also drafts comprehensive specialist specifications on the analysis carried out. With the full assistance are also included interventions on the customer’s websites regarding security, redirections, optimization of the site to make it safe and fast.

Maximum work time: 3 total hours over 1 year (6 30 min surgeries)

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